Privacy Policy

1. Data Controller

TAB TAB TAB, SASU, a French company (SIREN: 945 140 127), is the data controller for personal data collected through Hyguild. For any questions regarding your personal data, please contact us at contact@hyguild.com.

2. Data We Collect

We collect the following types of information:

• Account information: email address, name, and profile picture (via Google OAuth)
• Usage data: IP address, browser type, pages visited, and server management actions
• Server data: server configurations, player lists, and console logs
• Payment information: billing details processed securely through Stripe
• Communication data: support requests and correspondence

3. How We Use Your Data

We use your personal data to:

• Provide and maintain your Hytale game servers
• Process payments and manage subscriptions
• Send service-related notifications and updates
• Provide customer support
• Improve our services and develop new features
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Contract performance: to provide our hosting services
• Legitimate interests: to improve our services and ensure security
• Consent: for optional communications and analytics
• Legal obligation: to comply with applicable laws

5. Data Retention

Account data is retained for 3 years after your last activity. Server data (configurations, logs) is deleted within 30 days of server termination. Payment records are retained as required by French accounting regulations. You may request earlier deletion of your data at any time.

6. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

• Access: request a copy of your personal data
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion of your data ("right to be forgotten")
• Portability: receive your data in a structured, machine-readable format
• Object: object to processing based on legitimate interests
• Restriction: request limited processing in certain circumstances

To exercise these rights, contact us at contact@hyguild.com.

7. Data Location & Transfers

Your data is primarily stored and processed within the European Economic Area (EEA). Game servers may be hosted in various locations based on your selection. When data is transferred outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses.

8. Third-Party Services

We use the following third-party processors:

• Supabase: database and authentication infrastructure
• Stripe: payment processing
• Google: OAuth authentication
• OVH: server infrastructure and hosting
• PostHog: product analytics and usage insights
• Hytale: game server authentication

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure authentication, and regular security assessments.

10. Age Restrictions

Our services are not intended for users under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

11. Cookies

We use essential cookies to maintain your session and preferences. We do not use advertising or tracking cookies. Third-party services may set their own cookies as described in their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or through the Service. Continued use after changes constitutes acceptance of the updated policy.